Booking Conditions

Booking is considered to be confirmed, once the campsite management has received a transfer for 50% of the total amount of the stay. Proof of payment should be presented when checking-in, when the outstanding balance should also be paid.

Damage deposit for renting accommodation

100€ deberán ser depositados en recepción en el momento de su entrada a nuestro establecimiento. Dicho importe le será devuelto al final de su estancia a la entrega de llaves una vez nuestro personal haya revisado el alojamiento.

Pets

Pets are not permitted in any type of accommodation, except pitches and pet-friendly mobile homes.

Smoking

Smoking is forbidden in  all types of accommodation.

Check-in and out times

You can check in from 3 pm onwards, whilst you must check out before 11 am.

Children

All children must be accompanied by an adult at all times. They must also have the appropriate authorisation from their legal guardians.

Household items

The campsite management is not obliged to provide cleaning products, toilet rolls, sheets and towels. It is forbidden to take household items and furniture from one accommodation to another.
Should you observe any discrepancies in the household items listed, then please inform reception so that these may be replaced as soon as possible.

Occupancy limit

The occupancy limit indicated by the campsite management for each accommodation option must never be exceeded.

Pitches

Pitches must be vacated by 12 o'clock midday. Guests vacating our facilities after this time must pay for another day's stay.

From midnight until 7 am, it is forbidden to pitch tents or to drive vehicles within the campsite.
Refuse must be deposited in the containers located at the campsite entrance (in the car park).
Pets must always be accompanied by their owners, their vaccination records must be up-to-date and they must always be kept on a leash.

Booking cancellation

All booking cancellations must be made in writing (phone calls are not accepted).
In the high season, the deposit will be fully refunded if the cancellation is made with at least one month's notice.
For cancellations made 15 to 30 days prior to the arrival date, 50% of the bank deposit will be refunded.
No refunds will be made whatsoever for cancellations made with less than 15 days' notice.
After check-in, in the event of departure before the date booked, you will have no right to any discount or refund by Camping de Ezcaba.